Frequently asked questions.

Yes. The Easipac website is operated for business customers, and an account is required at checkout. Creating an account takes a couple of minutes.

On the website we accept Visa, Mastercard, American Express, and Maestro debit and credit cards, plus Apple Pay, Google Pay, and other express checkout methods. All website payments are processed securely by Stripe.

We do not accept PayPal, cheque, cash, or buy-now-pay-later services such as Klarna or Clearpay. Bank transfer is available only for custom-printed orders, which are quoted and invoiced separately.

Prices on product pages are shown excluding VAT. VAT at the prevailing UK rate is added at checkout, and the final amount including VAT is confirmed before you place your order. The delivery charge (where applicable) is also shown at checkout before you confirm.

There is no minimum order value for orders placed through the website.

Account creation takes a couple of minutes. From the website, click “Register” or “Create an account,” provide your name, business name, email address, and billing/delivery details, and confirm your information. Once registered, you can place orders straight away.

There is no minimum order value or quantity for stock items ordered through the website. For custom-printed orders, minimum quantities vary by product, print method, and supplier. We will confirm minimums in your quote.

Yes. We are happy to provide free samples to business customers evaluating our products, and we cover the postage. Samples are not available through self-service checkout; please get in touch via our contact page with details of the products you’d like to see and your business requirements.

We may limit the number of samples per request and reserve the right to decline sample requests at our discretion.

For stock orders, please get in touch as quickly as possible via our contact page. If your order has not yet been despatched, we can usually amend or cancel it. Once an order is despatched, please follow our Returns Policy.

Custom-printed orders have separate cancellation rules. See section 2 below and our Terms & Conditions for full details.

Yes. We offer custom branding on a wide range of products. Custom-printed orders are not available through self-service checkout; they are quoted on a per-order basis. Please contact us with details of what you’re after and we’ll send a quote.

Lead times for custom-printed packaging vary by product, print method, supplier, and quantity. We provide a specific lead time with every quote. Lead times run from the later of: (a) the date you approve the final artwork proof in writing, and (b) the date we receive your payment in cleared funds.

Once we have your order details and brand assets, we prepare an artwork proof and email it to you for approval. Production does not start until you approve the proof in writing by email. Your approval email needs to:

• specifically reference the proof version we sent (e.g. by file name);
• confirm approval to proceed to production; and
• come from your nominated contact email address.

Please check approved proofs carefully: once you have given written approval, you are responsible for any errors, omissions, or design issues that were present in the proof.

You own (or must have permission to use) any logos, designs, or branding you supply to us. Die-lines, mock-ups, technical layouts, and print-ready files we (or our suppliers) create for your custom order remain our property; you receive a licence to use them in connection with the specific order.

We may photograph completed orders and use those images in our portfolio, on our website, and on social media; it helps potential customers see the kind of work we can produce. If you’d prefer we don’t, just let us know in writing before production begins and we’ll opt your order out.

We will not directly reproduce your logo or branding in our own marketing materials without your separate written consent.

In full, before production begins. Production starts once you have approved the artwork proof and we have received your payment in cleared funds, whichever is later.

Yes, up to a point. You can cancel any time before production setup commences at our supplier (e.g. plate-making or die-cutting). We will confirm in writing once production setup has begun. From that point, the order becomes non-cancellable and the full order price is payable.

If you cancel before production setup, an artwork preparation fee of £100 (where applicable) is deducted from your refund. Any balance is refunded to your original payment method.

Yes. We deliver to all UK destinations, including the UK mainland and outlying areas (Scottish Highlands & Islands, Northern Ireland, Channel Islands, Isle of Man, and Isles of Scilly). Lead times to outlying areas are typically a little longer than to the mainland. We do not currently ship outside the UK.

Stock items ordered before 12:00 noon on a working day are despatched the same day. Most UK mainland addresses then receive their order the next working day. Deliveries to the Scottish Highlands & Islands, Northern Ireland, Channel Islands, Isle of Man, and Isles of Scilly typically take 2–3 working days after despatch.

Delivery times are estimates, not guarantees: once an order is with our courier partners, the actual delivery date depends on their service.

Delivery is a flat £10 (inclusive of VAT) on UK orders under £150 ex VAT. Orders of £150 ex VAT or more receive free delivery to all UK destinations. The delivery charge (or that it’s free) is shown at checkout before you confirm your order.

No. We currently deliver to UK addresses only. We do not ship to the Republic of Ireland, EU member states, or any other international destination. If you’re an international customer interested in our products, please contact our team.

Yes. When your order is despatched, you’ll receive a confirmation email containing your courier and tracking details where available. If you have any queries about a specific delivery, please contact us.

Please get in touch within 3 working days of delivery via our contact page, including your order number, a description of the issue, and photographs of the affected goods and outer packaging. We’ll arrange a free replacement or, at your option, a full refund (including original delivery charges) for the affected items, and we’ll cover any return shipping.

Reports made after 3 working days may not be eligible for free replacement, as our courier partners have limited windows for damage and shortage claims.

If you discover a defect or fault in the goods after delivery, please contact us within 30 days. On confirmation of the defect, we offer your choice of a full refund or a free replacement, and we cover return shipping costs. Full details are in our Returns Policy.

Approved refunds are issued to your original payment method. We process refunds within 3 working days of approval; funds typically take a further 3–5 working days to appear in your account, depending on your payment provider.

Our range covers a variety of materials suited to different food and beverage uses, including paper, paperboard, plant-fibre, and bio-based materials. Specific material details for each product are listed on the relevant product page. If you need more detail on a particular product than what’s shown on the website, please contact us. We’ll do our best to give you accurate, supplier-confirmed information.

Eco-friendly takeaway packaging is the focus of our range. Different products in our range have different environmental characteristics: some are recyclable, some are compostable, and some are made from renewable plant-fibre or recycled materials. Please check the relevant product page for the specific material and disposal information for any item you’re interested in.

We aim to describe our products accurately and avoid vague environmental claims. If you’d like more detail on a specific product, please ask.

Disposal depends on the material. Some products are home compostable, some are industrially compostable, some are recyclable through standard kerbside collection, and some require specialist disposal. Always check the product page or product packaging for the specific disposal route, and follow your local council’s guidance on what they accept.

Different products in our range carry different supplier-issued certifications. If you have a procurement requirement that depends on a specific certification (for example, for tender documentation or sustainability reporting), please contact us with the products you’re interested in and we’ll confirm what supporting documentation we can provide.

The food-contact products we sell are sourced from suppliers who comply with applicable UK and EU food-contact regulations. As a distributor, we rely on supplier certification for food-safety compliance. If you need food-contact documentation for a specific product (for example, for an audit or HACCP file), please contact us.

These terms describe different end-of-life routes for packaging, and they are not interchangeable.

• Biodegradable: the material can be broken down by living organisms (bacteria, fungi) into natural substances over time. The term itself does not specify how long this takes or under what conditions, so it is the least precise of the three.
• Compostable: the material breaks down into nutrient-rich compost under specific conditions. “Industrially compostable” means it requires the higher temperatures and controlled conditions of an industrial composting facility. “Home compostable” means it will break down in a domestic compost bin. The two are not the same: industrially compostable items will not generally compost properly in a home bin.
• Recyclable: the material can be collected, processed, and remade into new products. Whether a recyclable item is actually recycled depends on local council collection schemes and the cleanliness of the item (food residue can prevent recycling).

Different products in our range fall into different categories. The relevant product page will indicate the disposal route for each item. Always follow your local council’s guidance for kerbside collection, and dispose of compostable items via the route that matches their certification.

In a cool, dry place, away from direct sunlight, strong odours, and damp. Bio-based and plant-fibre products can be more sensitive to humidity and heat than conventional packaging, so storage conditions matter. Follow any product-specific storage guidance shown on the product page or the product’s outer packaging. If you are storing large quantities for an extended period, please contact us and we can advise on the specific products.

No. Pallet and bulk orders are not available through self-service checkout. Larger orders are quoted and arranged offline, where we can confirm pricing, lead times, delivery, and any other requirements specific to the order. Please contact our team to discuss what you need.

For orders larger than typically placed through our website, or for ongoing arrangements, please contact us to discuss your requirements. We work with a range of customers under bespoke commercial terms.

Yes. For any order that goes beyond what’s suitable for self-service checkout (large quantities, custom branding, regular repeat orders), please contact our team. Quotations are typically valid for 30 days from the date of issue.

Lead times for bulk and custom orders vary depending on the product, the supplier, the print method (where applicable), and the order size. We provide a specific lead time with every quote.